TERMS OF SERVICE
Last Updated: September, 2026

By approving an estimate, accepting a quote, booking an order, or paying a deposit for our services, you (“Client”) agree to be bound by the following Terms of Service (“Terms”). These Terms govern all media production, drone operations, and video editing services provided by New England Drone Tours LLC (“Service Provider”).

1. Deliverables & Usage License
Upon receipt of full payment of all agreed fees, Service Provider grants Client a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, edit, distribute, advertise, and publicly display the final edited video deliverables across all digital, social media, broadcast, print, and commercial marketing channels without restriction or requirement of further approval.

2. Service Provider Marketing Rights
Service Provider retains a perpetual, worldwide, non-exclusive license to display and publish the final edited deliverables solely for Service Provider’s portfolio, website, social media, reel, and business promotional purposes.

2a. Privacy & Confidentiality: Service Provider shall not publicly disclose the specific property street address, unit numbers, or Client’s private contact details in connection with any marketing materials without Client’s consent.

2b. Post-Sale & Commercial Usage: Service Provider may continue displaying final deliverables in promotional portfolio materials after a property is sold or leased. Service Provider shall never sell, sub-license, or commercialize media containing Client’s property to third parties without prior written consent.

3. Raw Footage & Intellectual Property
Service Provider retains sole and exclusive copyright, title, and ownership of all raw, unedited camera files, continuous flight passes, preliminary takes, and raw metadata recorded during operations. Client receives licensed rights only to the finalized, edited deliverables specified in the agreed-upon Quote or Statement of Work (SOW).

3a. Master Asset Licensing (Raw Footage Add-on): Unedited, raw camera assets are not included in standard production packages unless explicitly specified in the accepted Quote or SOW. Clients requesting access to raw footage for internal editing or archive purposes may purchase a Master Asset Library License. Licensing fees are calculated on a per-project basis based on total flight time, operational complexity, and data volume, as itemized in the Quote or SOW.

3b. Physical Media & Hard Drive Delivery: When a Master Asset Library License is purchased or raw assets are explicitly included in the project scope, raw files will be organized, verified, and delivered on a dedicated, high-speed Solid State Drive (SSD) supplied by Service Provider. A standard media drive and handling fee will be itemized on the Quote to cover hardware procurement, data verification, and secure transfer.

4. Data Retention & Media Archiving
Final Deliverables: Service Provider will maintain digital archiving of final, edited Deliverables indefinitely as a courtesy to the Client. While Service Provider makes reasonable efforts to preserve archived final edits, Client remains responsible for downloading, backing up, and storing their own copies of final media upon delivery.

4a. Raw Footage & Project Files: Unless the Client purchases a Master Asset Library License or raw asset delivery is explicitly included in the accepted Quote/SOW (Section 3), Service Provider retains raw camera footage, audio stems, and unedited project files for twelve (12) months calculated from the date of final deliverable delivery. After 12 months from final delivery, raw footage and working project files may be permanently deleted or overwritten at Service Provider’s sole discretion without prior notice.

5. Site Access, Preparation & Clearances
Client is responsible for securing all necessary property access, landlord approvals, and tenant clearances required for filming. Client warrants that the premises will be prepped, clean, and ready for media capture prior to the agreed arrival time. Client represents and warrants that they are the legal owner of the property or are otherwise authorized by the owner or lawful occupant to arrange for the Services.

5a. Location Unreadiness: If Service Provider arrives on site at the agreed time and is unable to perform services due to lack of property access, unannounced physical hazards, or an unprepared location, the shoot will be treated as a same-day client cancellation, resulting in forfeiture of any initial deposit or a cancellation charge equal to 50% of the project estimate.

6. Weather, FAA Regulations & Aviation Safety
All drone operations are conducted in strict compliance with Federal Aviation Administration (FAA) Part 107 regulations. Service Provider reserves the sole right to delay, adjust, or reschedule flights on-site if weather conditions (such as precipitation or high winds), physical obstacles, or FAA airspace restrictions compromise flight safety.

If operations are precluded by weather or FAA restrictions, the shoot will be rescheduled to the next mutually available date at no additional fee. If persistent weather or airspace constraints prevent completion and the parties cannot agree upon a reasonable rescheduled date, all fees paid for unperformed services shall be promptly refunded to Client.

7. Revisions & Corrections
Project fees include one (1) round of creative revisions on edited video deliverables, provided requested edits are within the original scope of work.

7a. Definition of Revision Round: A “revision round” consists of a single, consolidated list of feedback or change requests submitted by the Client within fourteen (14) days of receiving the initial draft review link. Additional revision rounds or structural changes requested after the initial revision round or after final delivery are billed at $100.00 per hour.

7b. Provider Errors: Corrections required due to Service Provider error (such as omitted shots explicitly included in the agreed scope of work or technical editing flaws) will be corrected promptly at no additional charge and will not count against the Client’s single revision round.

8. Deposits, Payments & Cancellation
Payment Terms:

    * Residential Real Estate Services: Payment of the remaining invoice balance is due upon notification of deliverable completion. High-resolution, non-watermarked deliverables are released upon receipt of full payment.

    * Commercial, Industrial & Specialty Services: Unless otherwise specified in the accepted Estimate or Invoice, a 50% initial deposit is required to lock in the scheduled service date. The remaining 50% balance is due prior to the release of final, non-watermarked deliverables.

8a. Client Cancellation: Client may cancel or reschedule a shoot date up to 48 hours prior to the scheduled start time at no charge. For shoots requiring a deposit, cancellations made within 48 hours of the scheduled start time shall forfeit the 50% initial deposit. For shoots not requiring a deposit, cancellations made within 48 hours of the scheduled start time shall incur a cancellation fee equal to 50% of the total project estimate.

8b. Service Provider Cancellation: If Service Provider cancels the scheduled services due to unforeseen operational or staffing circumstances and the parties cannot agree upon a mutually acceptable rescheduled date, 100% of all amounts paid by Client shall be promptly refunded to Client.

8c. Invoicing: Past-due balances accrue interest at 1.0% per month (or the maximum allowable by law).

9. Limitation of Liability
Except as provided in the following paragraph, Service Provider’s total aggregate liability for any claims arising out of or related to the Services shall be strictly limited to a refund of the fees paid by the Client for the applicable shoot, and Service Provider shall not be liable for any indirect, consequential, or incidental damages.
The foregoing limitation of liability shall not apply to losses or damages directly arising from Service Provider’s gross negligence, willful misconduct, or knowing or intentional violation of applicable law.

10. Scope of Work & Order of Precedence
Project scopes, deliverable details (such as video length, aspect ratio, resolution, and turnaround time), and pricing are defined in the accepted Estimate, Invoice, or Statement of Work (SOW).
In the event of any inconsistency or conflict between these Terms of Service and an accepted Estimate, Invoice, Statement of Work (SOW), or Master Services Agreement, the terms of the most recently accepted Estimate, Invoice, or signed agreement shall govern and control with respect to the conflicting provision.

11. Insurance
Service Provider maintains Commercial General Liability and Commercial Aviation Drone Liability Insurance with limits of at least $1,000,000 per occurrence for Bodily Injury and Property Damage. A Certificate of Insurance (COI) naming the Client or Property Owner as an Additional Insured is available upon request prior to the scheduled shoot date.

12. Governing Law & Dispute Resolution
These Terms of Service and any disputes arising under or related to them or the Services provided hereunder shall be governed by and construed in accordance with the internal laws of the Commonwealth of Massachusetts, without giving effect to any choice or conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms or Services shall be instituted exclusively in the state or federal courts located in Massachusetts.

13. Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect.

QUESTIONS
Questions about the Terms of Service should be sent to us at contact@newenglanddronetours.com.